The Checkout Choices category/item provides a way for you to send us specific information through our shopping cart:
1. You can tell the shopping cart to add optional or required insurance so that you know the shopping cart total will be accurate.
2. You can tell us how you want out-of-stock items to be handled.
3. You can indicate a message you would like included in a gift card.
4. You can indicate that the current "order" is really just to send your credit card information securely through our shopping cart to pay for a prior order. You only need to complete one Checkout Choices with a quantity of 1.
On orders received without a Checkout Choices completed, we will assume that you do not want optional insurance but we will add required insurance. We will assume that substitutions of colors/sizes are ok and let you know what is in stock. We will assume that you want out-of-stock items canceled. Top

Our host server has always been secure but we now have our own SSL certificate. It is issued by RapidSSL, a subsidiary of GeoTrust. Some of our pages still show up under http://www.satinroseintimates.com, including the first page of the shopping cart. The shopping cart pages where you enter your personal information are handled under https://www.satinroseintimates.com and are encrypted. If the lock icon does not show up, just add the s to the http:// to get to the encrypted page. We are still tweaking some code in connection with this change. If you run into problems on the website, please let us know. Top

Just send us an email at susan@satinroseintimates.com with the details about what you want to change. Be sure to mention your order number. You do not need to place another order! Top

Clicking on "Enlarge Picture" will open a new window in which all enlarged images will be displayed. You can scroll through these images. When you wish to return to shopping, simply select your original browser window. Top

Two possibilities:
1. You entered your email address incorrectly in the address form of our shopping cart.
or
2. Your email filters put our email in your junk mail folder.

If you think you made a typo in your email address, just send us an email at susan@satinroseintimates.com indicating that and providing the correct email address. Be sure to mention your order number if you know it. You do NOT need to place another order!
Before you send us an email, please add us to your address book/pals list/approved sites, whatever it takes to have our emails go to your inbox, not the junk mail folder. Top

Some manufacturers change style numbers based on price differences due to sizes, some on color, some on length of a garment, some on our special order requests, some on all of these variables. For your shopping convenience, we have tried to simplify the style numbers on our website while still retaining relationships to the manufacturers' variety of numbers. If you think you received an item in error, please email us at susan@satinroseintimates.com and we will discuss it. Top

Certainly! We have not listed on our website all the items available to us. In particular, more items are available from Bali, Barely There, Champion, Cuddl Duds, Hanes Underwear, Hanes Body Enhancers, Hanes Hosiery, Just My Size, Playtex, Wonderbra, Outer Banks and Shadowline. We can also order the Duofold lines: Duo-Dri, Snowbound, Varitherm, Sportsman and Originals. If you want us to check on the availability of a particular item, just email susan@satinroseintimates.com with a style number and/or description. Top

We would be glad to do that for you. Our gift card has our Satin Rose logo on the front. See a sample of the inside of our gift card. Put your special message in the "Special Instructions" block at the bottom of the Billing & Shipping Addresses Screen, accessible when you have at least one item in the shopping cart. Or use any of the Comments boxes as you add items to your cart. Top

We have always tried to have shipping fees just cover shipping costs. The current fees based on weight and USPS zones or countries are as accurate and fair as we can make them. Be sure to complete one Checkout Issues to add insurance or a certificate of mailing to help get your shopping cart total as accurate as possible. We will continue to keep item prices as low as possible and combine shipping to save you money. Top

We accept PayPal, US cash, checks and money orders drawn on US banks and international postal money orders. Also, we accept American Express, Discover, MasterCard and Visa credit cards. We use PayPal's Virtual Terminal to process your credit card payments. The confirmation email that we charged your credit card will come from PayPal but the charge will show up on your credit card bill. Top

If your items are in stock, your package will be mailed within three business days of receiving your payment. If we have to order the item(s) you want from the manufacturer(s), there will be a delay of several weeks. We will keep in touch with you about the status of your order and our best estimate of timeframes. The cart computes your total on the default of everything being mailed in the same package. If some items are back ordered, you can have the in-stock items sent immediately and the back-ordered items sent when received for a second shipping fee. Top

We do not have a paper catalog. We send emails only in response to emails received from you and in processing orders. Top

We do not have a toll-free 800 phone number. We accept inquiries via email and orders through our shopping cart or via email. (Our order discount is only applicable to orders placed through our website.) Top

We do absolutely NO mass emailing. We only respond to orders and inquiries. We absolutely protect your privacy! Top

The current manufacturer has stopped production and is looking for a buyer for the brand. We will let you know if and when Sans Souci's start being produced again. Top

Shadowline has been purchased by Alan Rifkin, owner of Velrose! As soon as he gets organized and items are available, we will offer them here. He plans to maintain Shadowline's high standards of quality. Top

We are working on integrating new software for the forum! Our forum is temporarily disabled. But we now have a account. Follow us! @satinrose. And we are working on a Facebook account, a blog and a new format for the forum. Thanks for your patience! Top

Since so many of you have asked . . . , I try new items once in a while but I always return to Shadowline. And since I love lace, can you guess which style I prefer? We really do think they are the best!
Now that Shadowline is closed, I am trying more of our items, again. Lorraine is in first place at the moment . . . Top